nbajaa's Privacy Policy
The security of your personal information is our top priority. This policy describes how we collect, use, and protect your data.
1. Introduction and Scope
nbajaa is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") applies to nbajaa's website, applications, and all related services.
By using our platform, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us with any questions.
This policy applies only to information collected on nbajaa's own platform. We are not responsible for the privacy practices of third-party websites or services.
2. What Information We Collect
nbajaa collects various types of information that are necessary to provide you with the best service. Below is a detailed description of the information collected:
2.1 Personal Identification Information
- Full name (in Bengali or English)
- Date of birth (for age verification — only for those aged 21 or above)
- National ID card or passport number (for KYC verification)
- Valid email address
- Mobile number
- Residential address in Bangladesh
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Transaction history and amounts
- Deposit and withdrawal records
2.3 Technical and Usage Information
- IP address and device type
- Browser and operating system information
- Cookie and session data
- Page visits, click patterns, and session duration
- Gameplay history and betting information
3. How We Collect Information
nbajaa collects your information in the following ways:
Registration Process
We collect the information you voluntarily provide when creating an account.
Automatic Collection
When you use our platform, technical information is collected automatically.
KYC Verification
We may request additional documents to confirm your identity.
Transaction Records
Details of every financial transaction made through bKash, Nagad, Rocket, or Upay are recorded.
Customer Service Communication
Information you share via live chat or email is stored.
Cookies and Tracking
Cookies and similar technologies are used to improve the user experience.
4. Purpose of Using Information
nbajaa uses collected information only for the legitimate purposes listed below:
4.1 Service Operation and Improvement
We use your information to manage your account, process transactions, and improve the overall platform experience. This includes providing bonuses, determining VIP tiers, and offering personalised recommendations.
4.2 Identity Verification and Security
We carry out the KYC (Know Your Customer) process to prevent fraud and money laundering. This helps us maintain a safe and reliable platform.
4.3 Providing Customer Support
Our 24/7 live chat support team in Bengali uses your information to provide fast and effective assistance.
4.4 Meeting Legal Obligations
We are required to retain and provide certain information to meet regulatory requests and legal requirements.
4.5 Responsible Gaming
We analyse gameplay data to ensure players maintain healthy and responsible gaming habits. Where necessary, we may recommend setting limits or temporarily suspending an account.
nbajaa never sells your personal information to third parties or transfers it for marketing purposes.
5. Information Sharing and Disclosure
nbajaa follows a strict privacy policy. We may share information only in the following limited circumstances:
- Service Providers: Payment processors such as bKash, Nagad, Rocket, and Upay that assist in completing transactions.
- Legal Authorities: Providing necessary information as part of court orders, government directives, or legal processes.
- Security Purposes: Sharing limited information with security partners to prevent fraud, hacking, or misuse.
- Game Providers: Providers such as Pragmatic Play, Spribe, JILI, and PG Soft receive minimal information for the proper operation of games.
Outside of the above cases, we will not share your personal information with any third party without your explicit written consent.
6. Data Security Measures
nbajaa has implemented industry-standard security measures to protect your personal and financial information:
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption, keeping your information safe in transit.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers from unauthorised access.
Two-Step Verification
Two-Factor Authentication is available to protect your account.
Secure Data Storage
Your information is stored in encrypted databases and regular security audits are conducted.
7. Cookie Policy
The nbajaa website uses various types of cookies that help improve your browsing experience.
7.1 Essential Cookies
These cookies are necessary for the basic operation of the website. They are used for tasks such as maintaining login sessions and saving language preferences.
7.2 Functional Cookies
These cookies are used to save your preferences, settings, and personalised experience. They make the website more user-friendly on your next visit.
7.3 Analytics Cookies
These cookies help analyse website traffic patterns and user behaviour, which assists us in improving the quality of our services.
You can control cookies by changing your browser settings. However, disabling cookies may limit some services.
8. Your Rights and Controls
Every user registered with nbajaa has the following rights regarding their personal information:
Right to Know
You can request at any time to know what information we have collected about you.
Right to Correct Information
You can contact us to correct any inaccurate or outdated information stored in your account.
Right to Delete Information
After closing your account, and beyond legal obligations, you can request that your information be deleted.
Right to Withdraw Consent
You can withdraw your consent for marketing communications at any time.
Right to Data Portability
In some cases you can request to receive your information in a structured format.
Right to Object to Processing
In certain circumstances you have the right to object to the processing of your information.
To exercise any of the above rights, contact us at: [email protected] or via 24/7 live chat.
9. Data Retention Period
nbajaa retains different types of information for different periods:
- Account Information: For the duration the account is active and a minimum of 5 years after closure, as this is required to meet legal obligations.
- Financial Transaction Information: A minimum of 7 years from the date of the last transaction.
- Gameplay History: For the duration the account is active and 3 years after closure.
- Customer Service Communications: 2 years from the date of communication.
- Cookie and Session Data: Session cookies expire when the browser is closed; persistent cookies last a maximum of 1 year.
After the retention period, data is securely deleted or anonymised so that you can no longer be identified.
10. Third-Party Services
nbajaa works with certain trusted third parties to operate its services. These third parties are used for the following purposes:
10.1 Payment Processors
Mobile financial service providers such as bKash, Nagad, Rocket, and Upay process transactions on our behalf. Only the information necessary to complete a transaction is shared in this process.
10.2 Game Software Providers
Game developers such as Pragmatic Play, Spribe, JILI, and PG Soft use minimal session data to operate their software. These third parties have their own privacy policies.
10.3 Security & Analytics Services
We use specialised security tools for fraud detection and platform monitoring. These do not share any personally identifiable information with third parties.
If you follow a third-party link through our platform, it is your responsibility to read that website's privacy policy. nbajaa is not responsible for the data collection practices of that site.
11. Protection of Minors
nbajaa is a platform for users aged 21 and above only. We do not knowingly collect personal information from any minor.
We verify age during the registration process. If it becomes known that a user registered by providing a false age, the account will be closed immediately and all related data will be deleted.
If you believe a minor has created an account on our platform, please contact us immediately at [email protected] or via live chat.
12. Changes & Updates to the Policy
nbajaa may change or update this privacy policy from time to time. In the case of any significant change, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A clear notice will be displayed on the website.
- The "Last Updated" date at the top of this page will be changed.
If you continue to use the platform after a change, you will be considered to have accepted the new policy. If you do not agree with the new policy, please stop using our services and contact us to close your account.
13. Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, please get in touch with us:
Live Chat
Our 24/7 live chat support in Bengali is always available to you. This is the best method for quick assistance.
For detailed privacy-related requests, email us at: [email protected]
We generally try to process user requests promptly. Complex requests may take a little longer, but we will always confirm receipt.
This privacy policy applies to all services on the nbajaa platform. You should also read our Terms & Conditions and Responsible Gaming Policy.